FAQs

PRODUCTS

What is HYDRATE/What is RESCUE?
HYDRATE is a lubricant eye drop that provides temporary moisture and relief of dry eyes.

RESCUE is a redness relief eye drop that helps to relieve redness of the eye due to minor irritations.

How do I use/apply Hydrate and Rescue?
Rescue Directions: instill 1 or 2 drops in the affected eye(s) no more than 4 times daily 

Hydrate Directions: Shake and instill 1 or 2 drops in the affected eye(s) as needed, unlimited times per day

Do I need a prescription?
No, no prescription is needed. 

Can I use it with other eye drops?
Yes. If you use prescription eye drops, please speak with your Dr. about usage of any additional drops before using.  

Are eye products able to be used with contact lenses?
Alchemy 43 HYDRATE and RESCUE eye drops can be used by contact lens wearers but contacts must be removed before using to avoid any fogging of the lens.  

Does Alchemy 43 test on animals?
No, Alchemy 43 does not test on animals.  

I have more questions. Who can I ask?
Questions? Call 866-778-0043, orders@alchemy43.com or visit Alchemy43.com

You can also talk to your eye doctor for additional information.

ORDERS

How do I check the status of my order?
You will receive an email with your tracking details and information after placing your order.

What should I do if my order is missing or something is wrong?
Please email us at orders@alchemy43.com.

SHIPPING AND RETURNS

How do I place a return or exchange?
Although no returns are accepted, your satisfaction is of the utmost importance to us. Please contact us at orders@alchemy43.com with any questions.  

How much does shipping cost? (USA orders)
We offer a flat shipping rate of $4.99 and Free shipping of orders of $100.00 or more

How will my order be shipped? (USA orders)
USPS Advantage  

Does Alchemy 43 ship internationally?
We do not ship internationally at this time. 

PRESS AND MEDIA INQUIRIES

Please email pr@alchemy43.com

RETURNS AND EXCHANGE

How do I place a return or exchange?
Although no returns are accepted, your satisfaction is of the utmost importance to us. Please contact us at orders@alchemy43.com with any questions.